The Communication Center Coordinator is responsible for ensuring quality 24-hour dispatching operations of emergency and non-emergency calls. The Communications Center Coordinator is responsible for coordinating the work of the Communication Specialist/Technicians and ensuring compliance with company policies, practices, and procedures. The Communication Center Coordinator will lead operations by using positive, professional, team building, and customer service skills. The Communication Center Coordinator is expected to perform all of the requirements, duties, and responsibilities of the Communication Specialist/Technician.

Communication Center Coordination
* Coordinates all Communication Technician/Specialist responsibilities.

* Coordinates assignment of personnel to all relevant Guardian Air Transport committees and monitors participation.

* Prepares and operationalizes the work schedule for the Communication Center.

* Participates in the recruitment, hiring, training, performance, and work allocation in coordination with Management.

 
Administrative
*Oversees ongoing communications center operations (scheduling, safety, marketing, supply, and equipment).

* Responsible for completing performance evaluations.

* Serves as a resource for the staff in the communications center.

* Acts as a liaison at Run Review, safety meetings, and monthly leadership meetings.

Operations
* Serves as a resource for the radio, phone, billing, report writing, and computer programs currently utilized by the Communication Center.

* Serves as resource/training to the Comm Techs for current systems utilized by Communication Center.

* Stays current with the most recent dispatch and report writing software products utilized by Communications Center.

* Works with Management in the development of educational requirements and offerings.

* Works in the role of a Communication Tech dispatching calls, variable shifts, when needed.

 
Documentation
* Implements and maintains records and follows reporting procedures to provide compliance with requirements for ADHS, Risk Management, and Pre-Hospital Care Departments.

* Recommends and implements department specific policy/procedures to meet department needs as identified.

* Collects all department statistics and prepares reports as needed for QI/QA/CAMTS and any other departments requiring data/reports.

 
Compliance/Safety
* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

* Completes all company mandatory modules and required job specific training in the specified time frame.

* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.

* If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

Education
High School Diploma or GED - Required

Certification & Licensures
Valid Arizona Driver's License with no moving violations within the prior 36 months - Required

Current Arizona Driver's License with a driving record free of any offenses which would affect insurability under NAH CP111 Motor Vehicle policy - Required

Heartsaver - Preferred

Current IAMTCS certification within 1 year from date of hire - Required

Current EMD certification - Preferred

Experience
One year experience as a dispatcher - Required
Two years' experience EMS dispatching - Preferred
Office/administrative experience - Preferred
Medicare/Insurance billing experience - Preferred
Team coordination experience - Preferred

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.