Responsible for managing the operations of cardiovascular clinics in Flagstaff and ensuring an excellent patient experience for the assigned employed medical offices within Northern Arizona Healthcare. Establishes systems and processes which result in patient satisfaction, appropriate access, employee engagement, provider engagement, financial performance and successful growth. Responsible for practice operations and electronic health record systems and provides support to all functioning areas, including administrative support to the front and back office.
People Management * Manages office staff, provides problem-solving, decision making, planning, delegation, and conflict management when needed * In coordination with Human Resources, select and orientate office staff. * Evaluate staff performance and submit performance reviews, Ensure 100% of staff complete required learning modules on time. * Conduct practice staff meetings on a regular basis. * Works with employees to facilitate complaints/concerns and resolve as needed. * Is an official department designated preceptor of all clinic systems and formally teaches team members, new staff, or students skills and abilities required for this position. |
Department Management * Implement office policies which establish best approaches which result in achievement of performance goals, including patient satisfaction, access, employee engagement, provider engagement, financial performance and successful growth. * Meets or exceeds annual Press Ganey targets through implementation and monitoring Press Ganey action plans as needed. * Provide needed information to other departments, (i.e. Human Resources, Materials Management, Finance, etc.) to support compliance with established policies. * Ensure that needed information and documentation is provided to support revenue cycle activities and complete all EMR work lists as directed by the Director of Patient Financial Services. * Act as an interdepartmental liaison between the practice and other departments and entities. * Perform weekly facility checks at all assigned clinics to ensure the State Department of Health Services licensure and certification readiness at all times including updated policy and procedure manuals, updated personnel files, access to physician credentialing files for state review, and maintaining preventative maintenance logs. * With the assistance of the NAH Marketing department ensures all printed patient materials are current, professionally developed, and accurately reflect the services provided by the practice. |
Compliance/Safety * Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. * Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility. * If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. * Completes all company mandatory modules and required job-specific training in the specified time frame. |
| Education |
| Experience |
| Certification & Licensures |
| CALL REQUIRED: |
Yes-within 30 minutes |
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