* Utilizes all modes of communication to promote, maintain, and enhance air and ground operations.

* Obtains patient information from a variety of sources.

* Composes clinical crews and notifies flight crews, gathers patient equipment needs, coordinates arrivals at the airport and/or hospital.

* Demonstrates Flight/Unit following via radio and/or land-line contact to maintain awareness of aircraft/unit location for notification of flight/unit diversions and/or overdue aircraft/units, as well as to promote safe patient care missions.

* Notifies receiving hospital and ground transport of ETAs.

* Skilled in the current systems utilized in the communication center.

* Assists with orientation of new Communication Specialists/Technicians.

* Navigation techniques/terminology, transport following, and map skills.

* Utilizes the dispatch software for data entry, reports, and statistical retrieval.

* Obtain prior authorization as needed and prepare long distance flight quotes.

* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

* Completes all company mandatory modules and required job specific training in the specified time frame.

* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.

* If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.