* Providing accurate instructions and directions and escorting as appropriate within our policies.

* Appropriately vetting visitor destination within the hospital and providing visitor badging.

* Referring visitor issues to security for de-escalation and resolving issues, working toward full resolution for all our customers.

* Greets and assists visitors in a professional helpful manner and arrange for volunteers to escort visitors when needed.

* Screening and greeting people arriving at our entry doors, and directing them as appropriate.

* Able to use and understand the computer and the various computer programs for patient tracking.

* Logging adult patient visitors, providing all visitors with a badge according to policy.

* Communicating with Security, Volunteers, and Spiritual Care teams in order to best serve our customers.

* Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

* Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.

* Completes annual mandatory education, age-related and competency assessment modules in the specified time frame (minimum 20 hours annually for RNs).

* Maintains confidentiality of all patient or employee records and information and follows hospital and department policies and procedures.

* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

* Completes all company mandatory modules and required job-specific training in the specified time frame.

* Maintains required Certifications/Licensures/Registrations (document expiration dates).