- Assists other IT resources by providing input to the resolution of escalated technical issues as required.
- Executes assigned priorities based upon severity, work-flow, and time constraints.
- Identifies software/firmware/hardware solutions to system wide issues.
- Identifies, documents and operationalizes patching activities and remediation for security issues as needed.
- Designs or modifies server specifications to meet complex application platform needs.
- Conducts or leads implementation of hardware and software solutions to support NAH.
- Identifies, plans, tests and implements large scale group policy changes needed to support NAH initiatives
- Coordinates tasks and activities with other IT teams, NAH departments and vendors as appropriate or directed.
- Provides tier 3 support for issues, and serves as escalation point for issues escalated from other teams in IT.
- Maintains integrity and performance of NAH systems with feedback / guidance from Senior Systems Engineers.
- Assists in implementing security and control procedures including, but not limited to backup and recovery.
- Drives resolution of complex system issues.
- Works closely with Senior Systems Engineers to identify, vet and recommend hardware and software solutions to support NAH’s virtual systems infrastructure.
- Configures, optimizes, tests and operationalizes operating system images to support NAH’s virtual systems infrastructure.
- Develops, maintains and enhances personal skillset and continuously knowledge shares within team and IT to empower and grow self and others. - Documents design decisions and system configuration.
- Participates in rotational primary on-call for business hours and after-hours support.
- Performs other duties as assigned.