Northern Arizona Healthcare

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Systems Engineer 2 - Remote (see full posting for eligible states)

Job Locations US-AZ-Flagstaff
Requisition ID
2025-20265
Call Required
Yes
Recruiter:
ANDREW SIKORSKI
Recruiter Email:
Andrew.Sikorski@nahealth.com
Schedule
Days
Telecommute
Yes
FTE
1.000 / 40 hours (Regular Full-Time)

Overview

NAH reserves the right to make hiring decisions based on applicants' state of residence if outside the state of Arizona. NAH currently hires for remote positions in the following states: 

  • Alabama
  • Arizona
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Michigan
  • Missouri
  • North Carolina
  • Ohio
  • Oklahoma
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Virginia

 

Provides technical support, systems engineering, and integration within the NAH Systems Engineering team. Provides third level support for incident management across NAH’s server and storage systems. Provides cross team support as an escalation point for issues, and resource for project work. Analyzes and contributes heavily to hardware and software system design and documentation. Performs hardware and software deployment to support NAH Systems Engineering. Performs administration activities not limited to the following areas; Windows, Active Directory, O365, Citrix, VMware, Linux, cloud platforms. Leads work efforts within the team as well as cross team within IT. Works closely with Senior Systems Engineers to develop, update, and maintain Enterprise hardware and software design documentation.

Responsibilities

- Assists other IT resources by providing input to the resolution of escalated technical issues as required.

- Executes assigned priorities based upon severity, work-flow, and time constraints.

- Identifies software/firmware/hardware solutions to system wide issues.

- Identifies, documents and operationalizes patching activities and remediation for security issues as needed.

- Designs or modifies server specifications to meet complex application platform needs.

- Conducts or leads implementation of hardware and software solutions to support NAH.

- Identifies, plans, tests and implements large scale group policy changes needed to support NAH initiatives

- Coordinates tasks and activities with other IT teams, NAH departments and vendors as appropriate or directed.

- Provides tier 3 support for issues, and serves as escalation point for issues escalated from other teams in IT.

- Maintains integrity and performance of NAH systems with feedback / guidance from Senior Systems Engineers.

- Assists in implementing security and control procedures including, but not limited to backup and recovery.

- Drives resolution of complex system issues.

- Works closely with Senior Systems Engineers to identify, vet and recommend hardware and software solutions to support NAH’s virtual systems infrastructure.

- Configures, optimizes, tests and operationalizes operating system images to support NAH’s virtual systems infrastructure.

- Develops, maintains and enhances personal skillset and continuously knowledge shares within team and IT to empower and grow self and others. - Documents design decisions and system configuration.

- Participates in rotational primary on-call for business hours and after-hours support.

- Performs other duties as assigned.

Qualifications

Education
- High School Diploma or GED – Required
- Associate’s Degree – Preferred or equivalent education / experience
- Bachelor’s Degree – Preferred or equivalent education /experience
 
Certification & Licensures
- Microsoft MCSA – Preferred
 
Experience
- 5 years IT experience – required
- 2 years of Desktop support experience – Preferred
- 3 years of Systems Engineering experience – Required

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