The Director of EHR applications will manage a team of IS staff. The Director plans and directs all aspects of design, implementation and maintenance of clinical and financial information systems to effectively apply technology solutions to improve clinical and financial operations. The Director performs administrative and management functions for the health system’s IS area. The Director is responsible for translating the mission, strategic goals and program priorities of the organization into department operations. The Director will be responsible for providing leadership, direction and management of information systems that directly support clinical information system solutions. The Director manages the analysis, selection, design, implementation and support of clinical and financial information systems solutions to manage and improve operations. Plans, prioritizes, summarizes, directs and supervises staff, users and vendors in clinical systems development and support functions with an emphasis on complete, accurate, compliant and secure systems. Provides insight and the appropriate level of reporting to various leaders and partners within the organization. Ensures that limitations and constraints (cost, time volumes, benefits, and risks) and controls (security, audit, operational) are considered, documented and reported to the CIO. |
People Management * Chairs, co-chairs or attends meetings and steering committees as appropriate, serving as the voice of IT best practices and includes, brings or engages necessary IT personnel/leadership as needed. * Manages, communicates and escalates EHR issues, concerns and needs related to Information Technology and support. * Engages vendors as appropriate to address issues, service priorities and holds them accountable to establish agreements and SLAs. * Ensures that inpatient support strategies and priorities align with NAH’s strategic, financial and operational goals. * Provides open forum for staff discussions of ideas and opinions in support of teamwork and communication. * Effectively communicates strategies, priorities and required work assignments, delegates as appropriate and follows up to establish accountability. * Holds employees to the highest standards of performance and accountability and provides counseling/coaches employees on areas of improvement. * Builds strong working relationships with clinical end users, inpatient departments and leaders designed to remove barriers for success and deliver the best possible informatics services within the acute setting. |
Data Integrity * Coordinates the collection and analysis of metrics that relate to benefits realization and the return on investment in EHR information systems. * Works with the Director of Informatics to assess workflow need. * Manages the impact that new or modified EHR information systems have on patient confidentiality and privacy. * Monitors system performance and compliance with EHR recommended standards, and report to IT and impacted departments when anomalies, errors, inaccuracies, or inefficiencies occur. * Facilitates coordination, applicable change control processes and resources in concert with technical IT services. |
Compliance/Safety * Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. * Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility. * If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. * Completes all company mandatory modules and required job-specific training in the specified time frame. * Maintains high visibility on the department, providing staff opportunity to interact with a manager during staff's regular work hours. * Demonstrates willingness to discuss issues with staff during their worked hours. |
Fiscal Responsibilty * Responsible for the design and execution of EHR applications support model that supports NAH growth, optimal uptime and system performance, efficient service delivery and the coordination and consolidation of multiple support functions into a high single performing team model. * Assist in planning and budgeting for all operational budget for both clinical and financial systems. * Responsible for coordinating focused maintenance, upgrading and optimization of EHR systems. |
Operational Management * Champions process improvement, standardization and efficient build work to support best practice models of patient flow and design. * Collaborates with informatics for EHR workflow maturity and standardization to ensure the EHR is current and meets organizational and regulatory needs of the organization. * Delivers written work, proposals, presentations of a high quality and professional caliber. * Manages assigned resources, vendors and employees to the highest standards of performance. Addresses performance issues timely, fairly, professionally and according to NAH and IT policy. * Assists in the evaluation, strategic planning and execution of EHR information system installation, support, and training. * Is responsible for the evaluation, coordination, implementation and maintenance of designated projects, which enhance the organizational function of our acute clinical service optimization of new or modified EHR information systems |
| Education |
| Certification & Licensures |
| Experience |
| CALL REQUIRED: |
**Call required as a subject matter expert; physical response may not be necessary |
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