The Identity & Access Management Analyst 1 provisions user access for various clinical and business systems across Northern Arizona Healthcare - this includes provisioning of network accounts and other applications, as well as supporting new and/or temporary passwords and resets. Using tools including but not limited to : Active Directory, Cerner Millenium EMR, MS Office 365, and ServiceNow, this role supports key functions of processing Information Technology Access for new employees, transferring employees, credentialed providers, medical residents, students, contractors, and disabled/terminated users. While written communication and electronic support is the primary function, other modes of support may include telephonic and in-person support. The analyst prioritizes needs of User Provisioning so as to prevent waste in employee hours by working to ensure access needed is fulfilled before first shift - other access needs are prioritized by start dates and first in first out. The Identity & Access Management Analyst 1 collaborates with others to implement and integrate effective system and technology access processes, with a focus on maintaining system security. The analyst also manages automated and manual provisioning workflows and Knowledge Base instructions, aiming to keep up-to-date and to inform others of need-to-know updates
Identity Management & User Provisioning * Provision a variety of user accounts in accordance with procedures & policies - to include new colleagues, transferring users, credentialed providers, medical residents, contractors, volunteers, and students with various roles across our healthcare system. Correctly provision user access to the Cerner Millenium EMR, providing the minimum amount of protected health information access needed to accomplish the intended tasks for the person's role. * Accurately process disabled and terminated users in accordance with policy expectations. * Appropriately and efficiently prioritize access needs so as to avoid waste and to mitigate impact to patient care. Goal is to fulfill IT Access needs prior to first day, otherwise implementing first in first out. * Maintain a fluid process for new and temporary passwords, minimizing the number of password resets needed in lieu of initial temporary password. Process password resets when needed and in accordance with policies. Support Multi-Factor Authentication enrollment, following policies. * Manage and mitigate IT-related access issues by updating, modifying, and/or escalating user account details. Demonstrate accuracy in isolating issues that require provisioning adjustments. * Provide reports, provisioning, and approval evidence when requested by auditors. |
Communication & Partnership * Identify opportunities and optimize workflows with a solution-oriented, collaborative approach. Manage automated & manual provisioning workflows and Knowledge Base instructions - maintaining and keeping up-to-date & accessible to Service Center team. * Effectively communicate key Knowledge Base updates with Service Center team, ensuring understanding & incorporating feedback as appropriate. * Communicate clearly, referencing tickets and utilizing on-call structure support in collaborating with all other tiers/teams and IT colleagues. Respond to requests for technical assistance by phone, email, Microsoft Teams, and within our Information Technology ticketing platform. * Shares and receives feedback with humility, focusing on building relationships. * Collaborate with direct team unit (IT Service Center) in order to most effectively share knowledge and issue status', solve issues, assign triaged tickets to correct teams, and more. * Implement a manage up and down approach, always speaking highly of others and sharing their good intentions in all interactions, setting the tone for an amazing experience. * Ability to resolve interpersonal conflict and miscommunications. |
Operations * Demonstrate understanding of full cycle for new/transferring/terminating users, implementing appropriate course of action for each entry that may touch IT. Standard processes as well as exceptions are addressed efficiently in partnership with IT Security, Human Resources, Education, Medical Staff Services, Revenue Cycle, Integrated Clinical Applications, Business Intelligence, IT Service Center team, Engineering, and other stakeholders. * Anticipate & partner with stakeholders to facilitate next steps for new and transferring users, including advanced IT provisioning beyond scope, as well as IT equipment needs & other items outside of IT scope, such as Badge Access and Orientation. * Support and troubleshoot various applications and systems deployed in a healthcare environment, with a focus on isolating and addressing root causes related to user/account provisioning. * Utilize Service Management software demonstrating proficient ability to FCR (first contact resolve) and to triage tickets when appropriate, assigning to correct teams across the healthcare system. * Understand and demonstrate use of ITIL methodology in issue and request tracking, resolution, and IT change management. * Provide coaching/ training on accessing and provisioning various applications and software. * Maintain summary statistics regarding workload, account tracking, etc. * Responsible for special functions and duties as directed by management. |
Compliance & Safety * Prioritizes system and application security in all Knowledge Base article workflows and consistently applies key steps to help safeguard NAH's IT systems. * If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. * Completes all company mandatory modules and required job specific training in the specified time frame. * Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. * Responsible for maintaining up-to-date knowledge of cybersecurity trends, developments, best practices and regulatory changes. * Responsible for reporting any safety related IT incident/s following Incident Management Guidelines including escalation to IT Leadership. * Puts safety first - safety/security issues should always be treated with care, escalated, and followed-up on. * Understand and utilize IT Security policies that help to protect NAHs systems, employees, and patients at every opportunity. |
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NAH reserves the right to make hiring decisions based on applicants' state of residence if outside the state of Arizona. NAH currently hires for remote positions in the following states:
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