* Schedules patients for a phone interview to enter demographic information, health history and prenatal care.

* Provides patient education on what to expect on LDRP unit as a patient, labor, delivery, postpartum, lactation and pre-op teaching as well as community resource information.

* Performs insurance verification, creation of FIN, collecting and verifying patient history, medications and issues.

* Verifies Prenatal records are present on LDRP Unit or obtains PNR from OB Provider, enters pertinent data from PNR in the patient’s EMR.

* Verifies Scheduled cases have Order Sets placed by OB Provider in planned state on patient’s EMR.

* Identifies patient’s with High Risks and organizes a Predelivery Multidisciplinary Care Conferences as need by scheduling, planning and facilitating the Care Conference.

* Schedules and conducts Patient-Family Tour of LDRP Unit per established guidelines.

* Reviews and updates LDRP Patient Portal with important LDRP Unit information for patients.

* Assesses the needs and conditions of assigned patients by gathering relevant patient health information.

* Quickly establishes trusted rapport with patients and families over the phone to promote quality assessment and education.

* Quickly solves problems using critical thinking skills, responds to phone emergencies and other patient situations in a timely and professional manner.

*Identifies outcomes, develops a plan of care individualized to the patient and/or situation, and implements the identified plan appropriate for the attainment of safe and efficient patient-family centered care.

* Contributes to patient experience by liaising with Provider Clinic's multidisciplinary team of ancillary staff and providers who provide quality & safe patient care and by respecting patients privacy, and treating all patients, family members, and guests, as well as other associates, with dignity, respect, and compassion.

* Evaluates patient prenatal course and adapts plan of care appropriately as part of multi-disciplinary team to ensure continuity of care and concerns.

* Responsible for communication and outreach to establish and maintain relationships with physicians, floor and office nursing, radiology, laboratory, social services, support staff and any other personnel needed for patient care.

* Documents assessments, interventions, progress and all communications with patients and clinic colleagues.

* Provides patient and family with education regarding management of health care needs.

* Acts as a resource to other staff and departments, including fielding questions, mentoring, and providing education, information and follow up and follow through on patient matters.

* Accurately prepares complete documentation utilizing the electronic medical record.

* Participates in communicating, documenting, creating and sustaining a learning environment supported by evidenced based practice and research.

* Focuses on personal development areas, engaging in professional/collegial interactions with peers and students.

* Work collaboratively with peers and other health care providers, and participating in ongoing in-service opportunities and education.

* Participates in the mentoring and education of colleagues and students.

* Responsible for reporting any safety related incident in a timely fashion through the Safety Reporting tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

* Adheres to regulatory and organizational standards affecting patient care and safety as well as all hospital and departmental policies and procedures. Practices in a safe and cost effective manner.

* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.

* If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

* Completes all company mandatory modules and required job specific training in the specified time frame.

* Maintains timely and accurate documentation of assessments, interventions, EMR entries, and patient responses.