* Greet patients and visitors upon entry to the Emergency Department.

* Provide wayfinding services for patients or visitors needing transport to other departments.

* Provide quality customer service by providing one-on-one attention to detail for customer

* Demonstrates professionalism and empathy in a sensitive environment.

* Interacts hospitably, cheerfully, and supportively with staff, patients, visitors and work colleagues.

* Takes initiative in rendering services or responding to needs.

* Conducts regular rounding of public waiting area checking on visitor comfort, and offering assistance when needed.

* Able to use and understand the computer and the various computer office equipment.

* Maintains established hospital departmental policies and procedures, quality improvement programs, safety, environmental and infection control standards.

* Maintains equipment within the work area. Ensures adequate supplies are ordered within budgetary guidelines.

* Maintains high standards; works steadily at efficient pace.

* Actively cares for presentation of lobby areas. Keeps areas neat and tidy. Engages environmental services assistance as appropriate.

* Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

* Completes all company mandatory modules and required job specific training in the specified time frame.

* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

* Responsible for maintaining up-to-date knowledge of cyber security trends, developments, best practices and regulatory changes.