* Answers multi-line telephones, operates and troubleshoots photocopiers, uses a variety of office equipment and operates computer ordering system (including utilization or audit of time edit functions).

* Secures, sorts, opens, and distributes forms, mail, communications, office supplies and office equipment.

* Provides backup coverage for other support staff, ensuring completion of assignments. Prioritizes and completes special projects as assigned.

* Coordinates and maintains efficient office operations.

* Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.

* Maintains reports involving patient scheduling (i..e, Tele Vox).

* Trains and orients appropriate office staff on front office responsibilities.

* Inventories and reorders necessary equipment/supplies, maintains inventory of necessary floor stock items (varies by location).

* Anticipates and promptly responds to customer needs.

* Actively listens to the people we serve and co-workers. Responds promptly, reliably and in an understandable manner.

* Provides prompt and courteous service and communicates when service is delayed.

*Prevents, calms or diffuses irate callers and patients by working with them to identify concerns and properly direct calls or solutions.

* Checks patient insurance eligibility, updates demographics.

* Processes varied types of payments from patients including but not limited to co-pays, deductibles and co-insurance.

* Performs end of day reconciliation and corrects billing errors using programs including BOS.

* Gathers and processes patient forms necessary to gain authorization for department visits, tests, labs, and procedures-ECT, TMS (varies by location).

* Knowledge of legal and ethical considerations related to patient information.

* Ensures appropriate consent for care and authorization to obtain or release information are obtained.

* Prepares and distributes departmental communications to internal staff as directed.

* Develops and maintains distribution lists for various communications.

* Maintains rapport with customers, managers and employees; set priorities to maintain work flow.

* Uses appropriate medical terminology and organization services.

* Communicates with providers and their staff as needed about any patient concerns/issues related to scheduling.

* Consults with clinic leadership about any system problems.

* Maintains continuity of work and operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs.

* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.

* If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

* Completes all company mandatory modules and required job specific training in the specified time frame.