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Personnel Leadership * Oversees the design and follow through of an orientation that addresses the individual needs of the employee. * Assist in adjustment of daily assignments based on staffing and acuity of caseload. * Establishes and maintains mutual trust and respect with staff. * Promotes an environment that motivates, nurtures and empowers staff. Supports department communication lines through the use of huddles, department meetings and other means of fostering employee engagement. * Works with employees to facilitate and achieve skill, educational and performance goals. * Completes timely evaluations of staff and collaborates with manager/director on corrective action plans for team members. * Addresses workflow issues, ensures incidents are appropriately documented and corrective steps are taken. * Embraces an improvement mindset and works with departmental leadership on identification and implementation of process improvement initiatives. * Advocates for both patients and staff as needs arise. * Demonstrated knowledge of NAH and department policies and procedures. Works with other departmental leadership to ensure compliance of best practice amongst each staff member. |
Patient Care * Evaluate attributed patients identified to provide clinical care management risk attribution. * Complete psychosocial assessments and develop care plans with identified patient to lower risk threshold for care delivery. |
Care Coordination * Develop a relationship with primary care, specialty services, emergency and hospital networks required for inter-disciplinary care management. * Facilitates the progression of care by advancing the care plan identification of outcomes, implementation plan and sets goals that are measurable, realistic, and individualized. * Utilizes hospital, community and national resources to maintain and enhance knowledge and expertise of the care management team. * Identifies highest quality, most effective post discharge providers and builds relationship to provide highest quality, lowest cost care at the right stage of patients recovery. |
Utilization Management * Ability to utilize care delivery techniques such as teach back and motivational interviewing to support patient success. * Supports patient to ensure appropriate compliance and support occurs to avoid readmission or poor quality outcomes. * Monitors outcomes and develops process change to improve care. |
Data Applications * Respects and upholds patient rights, demonstrates professional integrity, maintains patient confidentiality, discloses all potential or perceived conflicts of interest when appropriate; accepts responsibility and accountability for professional competence. * Ensures appropriate documentation in the electronic medical record. |
Compliance/Safety * Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility. * If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. * Completes all company mandatory modules and required job specific training in the specified time frame. * Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. |
| Education |
| Certification & Licensures |
| Experience |
| CALL REQUIRED: Must be able to physically show up |
No |
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