The Patient Advocate is responsible for maintaining contact with prospective Bariatric patients from the time of the Information Session through to surgery. S/he will maintain databases in readiness at all times for use for the Center of Excellence designation. The Patient Advocate will act as a liaison between patients, staff, and physicians to support excellent customer service.
Administrative * Inputs and maintains outcome data in accreditation database. * Assists with the organization of and attends information sessions. * Conducts insurance verification. * Gathers patient information for meeting insurance criteria. * Contacts patients regarding information sessions and addresses questions poised on the website. * Attends staff and other meetings as required or requested. * Ensures all procedures are pre-authorized at least 2 days out. |
Communication * Documentation of relevant communication with patient. * Reports to Flagstaff Surgical Associates Office Manager and Bariatric Coordinator on a regular basis. * Acts as a liaison for staff at Bariatric Clinic and Flagstaff Surgical Associates. |
Compliance/Safety * Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. * Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility. * If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. * Completes all company mandatory modules and required job-specific training in the specified time frame. * Adheres to regulatory and organizational standards affecting patient care and safety as well as all hospital and departmental policy and procedures. * Maintains timely and accurate documentation of assessments, interventions, EMR entries, and patient responses. * Responds to new orders promptly in compliance with department policy. * Completes charges in a timely manner and according to proper procedures. |
Education |
Certification & Licensures |
Experience |
CALL REQUIRED: Must be able to physically show up |
No |
Software Powered by iCIMS
www.icims.com