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Job Details

Title: Director Behavioral Health Systems JD ID: 892

FLSA Classification: Exempt

Created Date: 4/27/18

Job Summary

The Director of Behavioral Health Systems is focused on the oversight and strategic management of
operations in their assigned department(s). This position requires 24 hours/day 7 days/week
responsibility. S/he will provide leadership to ensure quality initiatives; customer service and
fiscal responsibility are achieved and maintained in the department. S/he functions across the
healthcare continuum, interacting and collaborating with other professionals to facilitate optimal
outcomes. Meets the requirements of outside agencies to maintain certification, licensure: AZDHS,
EMTALA, and other certifying agencies at local, state and federal levels, as deemed appropriate to
assigned departments.

Essential Job Functions

Leadership/Management
* Accountable for daily staffing, and assures patient needs are met with highest quality.
* Leading short and long-term strategic initiatives, specific to department director oversees.
* Accountable for oversight of daily operations - resources, compliance, service, quality
(people/equipment).
* Demonstrates consistent critical thinking.

People
* Accountable for an engaged workforce - utilizing best practices.
* Responsible for building and role-modeling a culture of respect and integrity.
* Accountable for recruiting, retaining, and developing a skilled workforce that models NAH values.
* Develops others through coaching and mentoring.

Financial
* Develop and monitor departmental budgets - capital, operational.
* Adjust resources based on metrics - volume, productivity, cost.
* Develop business plans related to new services/service lines.
* Responsible for reviewing/renewing annual contracts for compliance.
* Knowledge of metrics and outcomes of business unit.

Strategic Planning
* Builds relationships - internal and external, based on respect, timeliness, follow-through.
* Creates an environment focused on meeting and exceeding the needs of our customers (patients,
staff, visitors, providers).
* Represents NAH in our communities through memberships, presentations, communications,
participation.
* Develops/leads interdepartmental/system collaboration across initiatives.

Corporate Compliance/Environmental Management
* Accountable for knowing and maintain all areas of compliance - DNV, CMS, etc.
* Building a culture of continuous improvement around patient and employee safety.
* Monitor trends related to safety and overseeing improvement - respond with appropriate level of
urgency.
* Role model best practices - confidentiality, HIPAA.
* Knowledge of key quality metrics specific to departments and NAH - monitors, creates,
communicates action plans.

Compliance/Safety
• Responsible for reporting any safety-related incident in a timely fashion through the Midas/ROE
tool; attends all safety-related training programs; performs work in a safe manner; monitors work
environment for possible safety issues and ensures others are also performing work in a safe
manner.
• Stays current and complies with state and federal regulations/statutes and company policies that
impact the employee's area of responsibility.
• If required for the position, ensures all certifications and/or licenses are up-to-date and valid
prior to expiration dates.
• Completes all company mandatory modules and required job-specific training in the specified time
frame.

Core Competencies

Developing a Positive Culture
Description: Actively engages in creating and sustaining an NAH environment that is rooted in our
Mission, Vision & Values, where colleagues love their work and are proud to work for Northern
Arizona Healthcare.
Requirements:
• Demonstrates a sincere care for those on the team
• Models NAH Values in making decisions and communicating them
• Recognizes & rewards colleague behavior
• Relentlessly focuses on colleague & patient safety
• Demonstrates commitment to continuous learning

Establishing Collaborative Partnerships
Description: Proactively establishes internal collaborative relationships where silos are
eliminated and partnerships and processes facilitate efficient and productive work.
Requirements:
Proactively builds relationships that:
• Removes barriers to solving problems
• Facilitates efficient and productive work
• Coordinates care to create an amazing experience for staff and patients
• Achieves the strategic plan
Pursues innovation while accepting well-designed failure Embraces a system perspective
Breaks down silos to promote mutually supportive efforts to achieve the overall mission
accomplishment and success for the organization

Demonstrates Ownership
Description: Demonstrates commitment to the NAH leadership team and ownership of every decision,
target, result, and outcome for their teams and the larger organization.
Requirements:
• Focuses on teamwork rather than the individual
• Makes no excuses; eliminates blame
• Practices decentralized command so that direct reports are able to move where they are allowed to
move where they are needed most
• Addresses problems promptly

Communication & Deployment
Description: Demonstrates commitment to the NAH leadership team and ownership of every decision,
target, result, and outcome for their teams and the larger organization.
Requirements:
• Ensures organizational knowledge and information is communicated effectively and in a credible
and timely manner
• Maintains a strategic and detached view of problems
• Provides clear and concise solutions that focus efforts on the priority task that will have the
most impact for the organization
• Understands and communicates the "why" behind every task to ensure organizational success

Education

Master's Degree- Required

(LPC - Licensed Professional Counselor or MSN from an accredited program)- Required

Experience

3 - 5 years of relevant management experience in acute care setting- Required

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects
of patient care. Computers and other electronic devices are utilized across the organization and
throughout each department. Colleagues must have an understanding of computers, and competence in
using computers and basic software programs.

Certification & Licensures

Current, unrestricted Arizona RN, LPC, LMFT, or LCSW Licensure- Required CPI- Required
BLS (American Heart Association)- Required Fingerprint Clearance Card- Required
ICS 100, 200, 700 and 800- Required within 3 months of employment ICE 100, 200, 700 and 800-
Preferred upon hire

CALL REQUIRED:

Yes-within 30 minutes

BLOOD BORNE PATHOGEN EXPOSURE:

Category I - High Risk

The Working Conditions/Physical Requirements ratings used:
Rarely-Less than 1/3 of work day Occasionally-1/3 to 2/3 of work day Frequently-2/3 or more of work
day

Working Conditions/Physical Requirements

Constantly Frequently Occasionally Never

Standing Sitting

Walking
Pushing/Pulling up to 15Ibs. Lifting/Carrying up to 20Ibs. Climbing/Kneeling/Crawling Reaching
Overhead

Use of Senses:

Constantly Frequently Occasionally Never

Hearing: Ordinary Conversation Speech: Ordinary Conversation Speech: Telephone Conversation Seeing:
Acuity, near

Seeing: Acuity, far Seeing: Depth Perception Seeing: Color vision Seeing: Field vision

Environmental Conditions:

Constantly Frequently Occasionally Never

Work area: Inside Work area: Outside Work area: Cold (50°-) Temp Work
area: Heat (85°+) Temp Work area: Sudden Temp Change
Work area: Wet and/or high humidity

Noise:

Constantly Frequently Occasionally Never

Routine Especially High Levels

Vibrations

Hazards:

Constantly Frequently Occasionally Never

Electrical Burns
Explosives Radiant energy Mechanical
Atmospheric Conditions

Constantly Frequently Occasionally Never

Dusts Fumes
Odors Mists
Poor Ventilation Airborne particles Chemicals

Smoke Gases

Other skills:

Constantly Frequently Occasionally Never

Requires manual dexterity Requires motor coordination
Type of Equipment Operated:

Constantly Frequently Occasionally Never

Use of computer terminals

Employee Statement of Understanding

**Nothing contained in this job description is intended to nor does it create a contract of
employment for any specific duration. I understand and agree that my employment can be terminated
with or without cause and with or without notice at any time at the option of either me or the
company. I understand that no employee of the company has the authority to enter into any agreement
for employment for any specified period of time or to make any agreement contrary to the foregoing.
**May require non-standard work hours (i.e. works a variety of 12 hours shifts including nights,
weekends and holidays as assigned).
•• Job descriptions are intended to capture a majority of the duties, educational, and experience
requirements of a given position. Due to the variations we see around the organization for a given
role it should be recognized that a job description may not be an exact or perfect representation
of the role.
I have read and understand the job description for my position. I am able to perform all of the
essential functions of this position.
I agree to comply with the corporate compliance policy and all laws, rules, regulations and
standards of conduct relating to my position. As an employee, I understand my duty to report any
suspected violations of the law or the standards of conduct to my immediate supervisor.
As an employee, I will strive to uphold the mission and vision of the organization. All employees
are required to adhere to the values in all their interactions with patients, customers, and fellow
employees.