The Communication Specialist Technician, under the supervision of the Communication Center Supervisor, is responsible for the coordination of air and ground transports, office/clerical tasks, and preliminary billing tasks. Overall communications are via phone, radio, verbal, text and written word. The Communication Specialist/Technician will be able to think and function independently as well as project a positive image as a customer representative at all times.
Operations * Utilizes all modes of communication to promote, maintain, and enhance air and ground operations. * Obtains patient information from a variety of sources. * Composes clinical crews and notifies flight crews, gathers patient equipment needs, coordinates arrivals at the airport and/or hospital. * Demonstrates Flight/Unit following via radio and/or land-line contact to maintain awareness of aircraft/unit location for notification of flight/unit diversions and/or overdue aircraft/units, as well as to promote safe patient care missions. * Notifies receiving hospital and ground transport of ETAs. * Skilled in the current systems utilized in the communication center. * Assists with orientation of new Communication Specialists/Technicians. * Navigation techniques/terminology, transport following, and map skills. * Acts as a lead in the room (shift supervisor), holding others accountable to job tasks, acting as liason with AOC if necessary, promoting good customer service * Participate in designated Comm Spec II meetings bi-monthly with Communication Center Coordinator * Promotes discussion around decision-making to mentor Comm Spec 1’s * Assess competency gaps within Communication Center & coordinate with Education Committee Chair and Communication Center Coordinator to address those gaps * Perform other functions/tasks not specifically listed in the job description but required by sound administrative practices or management directives * Respond in a timely manner to all responsibilities and duties * Either by Mandate or On Call respond to hard to fill shifts, call outs, etc to maintain minimum staffing requirements on a rotation basis with other Comm Spec II |
Documentation * Utilizes the dispatch software for data entry, reports, and statistical retrieval. * Obtain prior authorization as needed and prepare long distance flight quotes. * Participate in Communications Center audits/QA of Flight Vector documentation * Become a Flight Vector “Super User” * Write Communication Center posts with new, updated, corrected processes, in order to notify the Communications Center of any changes * Participate in reviewing/editing training materials, processes, and policies of the Communications Center |
Compliance/Safety * Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. * Completes all company mandatory modules and required job specific training in the specified time frame. * Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility. * If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. |
| Education |
| Certification & Licensures |
| Experience |
| CALL REQUIRED: |
No |
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