* Maintain accounts receivable at expected standards set by department management.

* Maintain cash flow at expected standards set by department management.

* Meet productivity standards set by department management.

* Monitor days in A/R by reviewing monthly reports provided by management and proactively take measures to keep those days within standards set by management.

* Researches and resolves rejected, incorrectly paid and denied claims within an established time frame set by management.

* Educates clinic staff regarding changes to insurance and regulatory requirements.

* Understands and interprets insurance Explanations of Benefits (EOBs).

* Works with patients and colleagues to meet customer service expectations set by management.

* Ensures documents on patient accounts are kept up in a timely manner.

* Responds to all billing-related inquiries from patients, staff, and payers in a timely manner.

* Works with management and other staff to improve processes within the department and company.

* Identifies and reports payer issues to management with regard to denial trends or changes in payments.

* Processes refunds according to the payer's contractual terms and established federal and state regulations.

* Identifies claim denial trends by the payer and reports to management and team members regarding these trends.

* Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

* Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.

* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

* Completes all company mandatory modules and required job-specific training in the specified time frame.