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ROI Quality Assurance *Audits Release of information to ensure releases conducted timely and to authorized personnel. *Monitors, reviews, and processes data entries and requests for release of information, and validates that the requests and medical records are complete, accurate, within the required timeline, and in compliance with the State and Federal guidelines. *Monitors and performs various radiology film library functions upon request including calling and corresponding with patients and other department staff via in-person, telephone, email or fax. *Monitors and executes the timely and accurate uploading of external CDs/DVDs and/or printing and digitizing of films upon request. *Participate in ongoing coordination and resolution of revenue issues as they arise. *Assist in researching coding issues, provide guidance, and recommend solutions to account representatives. *Accurately monitors, reviews, and processes data entered and requests for release of information, and validates that the requests and medical records are complete, accurate, within the required timeline, and in compliance with the State and Federal guidelines. |
Patient Portal *Performs validation and registration for access to the patient portal, including providing tutorial instructions to navigate the patient portal software. *Answers incoming phone calls, makes arrangements for release of information and birth recording requests, including in-person and remote access, and monitors access issues with the patient portal impacting patient satisfaction. *Follows established parameters to ensure state and federal guidelines to assist with timely patient access to health information for continuity of care. *First point of contact for issues related to the patient portal. *Troubleshot issues with the patient portal and services as a liaison for IT patient portal-related issues. |
HIM SME *Functions as a 'superuser' for new software applications or upgrades in existing applications and assists in training of assigned team members. *Provides back-up coverage as needed. Services has a liaison for all HIM related projects, to include Health Data Exchange, Patient Portal, and Cerner HIM applications. |
Medical Records Review *Audits medical records for compliance with TJC and CMS Conditions of Participation. *Collaborates with HIM leadership to ensure compliance with Joint Commission and CMS standards |
Transcription *Monitors, verifies, faxes, sends, notifies, and corrects transcribed documents utilizing the electronic medical record, the established internal and external communications systems, directories and transcription system. *Transcribes and/or edits inpatient/outpatient medical, surgical, radiological, and pathological reports at a 98% accuracy rate. |
Compliance/Safety * Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. * Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility. * If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. * Completes all company mandatory modules and required job specific training in the specified time frame. |
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Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.
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