The Lead Communication Specialist/Technician, under the supervision of a designated Battalion Chief, is responsible for dispatching, coordinating ground transports, updating Communication Center procedures, office/clerical tasks, and preliminary ambulance billing tasks. Overall communications are via phone, radio, verbal, text and written word. The Lead Communication Specialist/Technician will be able to think and function independently as well as project a positive image as a customer representative at all times.
Operations * Utilizes all modes of communication to promote, maintain, and enhance ground ambulance operations. * Obtains patient information from a variety of sources. * Ensures rapid dispatch of ambulance crews, patient transport requirements, coordinates arrivals at residential/hospital pick up and drop off locations. * Demonstrates ambulance following via radio and CAD to monitor safe ambulance response and safe resource allocation. * Notifies receiving hospital of ground transport of ETAs. * Skilled in the current systems utilized in the Communication Center. * Dispatching techniques/terminology, ambulance transport following, and map geo-locating skills. * Reports to a designated Battalion Chief. * Acts as a Lead in the Communication Center, holding others accountable to job tasks, acting as a liaison with the Battalion Chief, promoting excellent dispatching services for our customers. * Participates in designated Communication Center meetings with peers and GMT leadership. * Promotes discussion and guidance recommendations with hiring Communication Specialist Technicians in conjunction with the Battalion Chief. * Promotes discussion and guidance recommendations with new hire Communication Specialist Technicians training in conjunction with the Battalion Chief. * Promotes discussion and guidance recommendations with performance improvement of Communication Specialist Technicians in conjunction with the Battalion Chief. * Promotes discussion and guidance recommendations with gaps in dispatch operations in conjunction with the Battalion Chief. * Perform other functions/tasks not specifically listed in the job description but required by sound administrative practices or management directives. * Respond in a timely manner to all responsibilities and duties. * Either by mandate or on call, respond to hard to fill shifts, call outs, etc to maintain minimum staffing requirements on a rotation basis with other Communication Specialist Technicians. |
Documentation * Utilizes the dispatch software for data entry, reports, dispatch voice recording retrieval and statistical retrieval. * Obtain prior authorization as needed and prepare long distance transport quotes. |
Compliance/Safety * Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. * Completes all company mandatory modules and required job specific training in the specified time frame. * Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility. * If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. |
| Education |
| Certification & Licensures |
| Experience |
| CALL REQUIRED: |
No |
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