The Patient Access Admissions Counselor is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/pre-admit or admission process prior to discharge. Performs verification of insurance benefits, documents current coverage and eligibility details, and completes timely notifications for required authorization of services. Ensures authorization for surgical/special interventional procedures and inpatient/observation hospital stays is secured with appropriate system documentation. Provides financial education and counseling to the patient related to insurance coverage, financial liability, and investigates avenues for alternate payer source or eligibility for financial assistance. Acts as an expert knowledge resource for clinical areas, Nursing Units or Care Management related to registration and financial counseling questions or issues.

The RN Care Manager is responsible a Registered Nurse with years of diverse nursing experience and success in managing complex situations. The RN is an expert in clinical nursing knowledge for specific populations and chronic diseases. This position requires both internal and external interface with providing care management to populations the connect with health insurance attributed lists, emergency rooms, hospitals, primary care services. The care manager functions across the care continuum, interfacing with the multi-disciplinary team to facilitate the best possible clinical outcomes and optimal level of wellness with the most appropriate resource. This role is essential to the success of meeting high risk patient's needs post- discharge and preventing unnecessary readmissions. The care manager will collaborate with the interdisciplinary team to identify, assess, plan, implement, coordinate, monitor, and evaluate options and services in meeting the needs of high risk individuals and their complex medical needs.

Welcome to Children’s Health Center Children Rehabilitative Services At CHC you will find an all-inclusive environment to assist with pediatric medical needs. Our staff is dedicated to making healthcare as convenient as possible for families and is experienced with children with special needs and complex medical conditions.   CHC CRS is the only multi-specialty interdisciplinary clinic (MSIC) in Northern Arizona. Our 20,000 square foot clinic is designed to provide the best patient outcomes possible. Our services include 12 different pediatric specialty services, physical therapy, occupational therapy, speech therapy, registered dietician, social work, audiology and full case management. In addition, we have several other services to assist with wheelchair, medical equipment and orthotics evaluation and dispensing, hearing aids, feeding therapy and dental screenings in partnership with Northern Arizona University. CHC has additional specialties to better serve our community. NAH-Inspire is a lifestyle treatment program specializing in treating pediatric obesity. And, our Safe Child advocacy program dedicated to provide comprehensive child abuse intervention services to children and families who have been victims of crime. These programs make CHC a unique place to work. Combine this uniqueness with our positive culture and you have a great place to work for the rest of your career!   The Audiologist is responsible for audiological evaluation and intervention of neonates, infants, children, adolescents and adults on an inpatient and outpatient basis. S/he participates in the management of the Audiology Department as well as CRS/CHC patient conferences (e.g. craniofacial team), specialty clinics (e.g. ENT, plastics), patient education, and as a team member in a multi-specialty interdisciplinary clinics. S/he may also supervise audiology technicians and student volunteers as they perform basic audiology services. This position will require age-appropriate knowledge and skills which address physical and developmental needs across the lifespan.

The Security Officer provides personal safety for all persons on hospital premises. Polices hospital grounds and buildings to prevent fire, theft and vandalism. Patrols buildings and grounds and maintains current information in all security logs.

The Patient Scheduling Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/referrals. S/he conducts either face-to-face or inbound/outbound telephonic interviews with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other referral/scheduling activities in the encounter, schedule book, and patient chart. Demonstrates customer-centric focus in all interactions with internal and external customers as well as an understanding of and ability to achieve acceptable performance standards as defined by Integrated Patient Scheduling Management. The primary location of this position is hybrid (remote and on site as needed).

The Revenue Cycle Systems Analyst is a hybrid position that is responsible for the creation, maintenance and development of all systems, applications and processes within the Revenue Cycle arena. This is a technical position, however, roughly 40% of the job entails workflow shadowing and process improvement efforts that enhance the efficiency of the department.   *May include CDM system management and maintenance; inclusive of the ensuring the Charge Description Master (CDM) is in compliance with hospital coding procedure, departmental processes, and payer regulations; reporting directly to the Chief Revenue Officer.

The Rehabilitation Technician Medical Office Receptionist is a dual role of a Rehabilitation Technician and Medical Office Receptionist duties. Under the direction of the Lead Therapist, Manager, and Director, this position assists therapists in carrying out treatment plans, makes preparations for treatments, and provides direct patient care. The role is also responsible for a variety of day-to-day office and administrative tasks, ensuring that the office operations run smoothly. This individual will serve as an interdepartmental staff liaison between staff, providers and customers to ensure professional service and promote customer relations.   The Rehabilitation Technician Medical Office Receptionist is able to function independently and demonstrates appropriate decision making skills within established guidelines. This individual will also maintain strict confidentiality and utilize discretion at all times. This position's work location is on site only.

The Rehabilitation Technician Medical Office Receptionist is a dual role of a Rehabilitation Technician and Medical Office Receptionist duties. Under the direction of the Lead Therapist, Manager, and Director, this position assists therapists in carrying out treatment plans, makes preparations for treatments, and provides direct patient care. The role is also responsible for a variety of day-to-day office and administrative tasks, ensuring that the office operations run smoothly. This individual will serve as an interdepartmental staff liaison between staff, providers and customers to ensure professional service and promote customer relations.   The Rehabilitation Technician Medical Office Receptionist is able to function independently and demonstrates appropriate decision making skills within established guidelines. This individual will also maintain strict confidentiality and utilize discretion at all times. This position's work location is on site only.

The Patient Access Admissions Counselor is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/pre-admit or admission process prior to discharge. Performs verification of insurance benefits, documents current coverage and eligibility details, and completes timely notifications for required authorization of services. Ensures authorization for surgical/special interventional procedures and inpatient/observation hospital stays is secured with appropriate system documentation. Provides financial education and counseling to the patient related to insurance coverage, financial liability, and investigates avenues for alternate payer source or eligibility for financial assistance. Acts as an expert knowledge resource for clinical areas, Nursing Units or Care Management related to registration and financial counseling questions or issues.

Performs technical, clerical, and distributive pharmacy functions under the direction of a licensed pharmacist.

The Medical Office Receptionist undertakes a variety of day-to-day office and clerical tasks to ensure that office operations run smoothly and are successful in supporting other business activities. The Medical Office Receptionist obtains insurance information, collects payments and works with the scheduling system as well as acts as an interdepartmental staff liaison between staff, providers and customers to ensure professional service and promote customer relations. The Medical Office Receptionist is able to function with minimal supervision and demonstrates appropriate decision making skills within established guidelines, maintains strict confidentiality, and utilizes discretion at all times. This position's work location is on site only.

The Buyer is responsible for the procurement process of supplies to support the daily operations of NAH departments by processing assigned department requisition requests. This position works closely with all NAH department requestors and is focused towards efficiency, cost reduction and control, inventory reduction and supply conversions. Processes supply returns and equipment repairs. Ensures contract compliance for all purchases. Provides operational support and intelligence to NAH Managers and Directors as requested in matters of supply expense. This position's work location is on site only.

The practice of Occupational Therapy shall include assessment, treatment, planning, implementing, education, communication and demonstration of leadership to address the needs of patients and their families as well as to foster a positive working relationship among professionals and ancillary staff. This person may be caring for infants, children, adolescents and/or senior patients and will have the knowledge and skills to care for the physical and developmental needs of these populations. The Occupational Therapist will practice within defined standards of care and direct the practice of support staff in order to achieve the patient's functional goals. S/he is expected to communicate effectively with other professional and support staff in order to promote a positive, problem-solving environment.

The Patient Care Technician (PCT) Clinic, under the supervision of the Practice Supervisor or Manager, nurse, therapist, lead or Director, is responsible for assisting in patient care, documentation and supply management in the clinic or outpatient department. S/he may collaborate with the Medical Assistant to support the provider(s) in providing patient care.   The PCT Clinic will also work to keep the unit supplied, clean, and organized. The PCT Clinic may function in an office assistant role within the clinic and/or department and answers the telephone, answers questions within their capabilities the patient or their support individuals may have. S/he follows all policies and procedures of Northern Arizona Healthcare. They perform or assist with procedures that fall within the scope of practice of a PCT in addition to office assistant duties. The PCT Clinic may be caring for infants, children, adolescents, adults and geriatrics populations.

Under general supervision of the provider, the Medical Assistant (MA) Certified works with members of the departmental health care team to provide assistance to providers, patients, and their families ensuring smooth work and patient flow. The MA Certified, under the supervision of the provider, is responsible for conducting initial and on-going assessments of the patient and working with the provider on their procedures and/or exams. This includes but is not limited to, reviewing the patient medical record and conducting per-visit interview with patient, documenting medical history and assessing need for referrals and prescription renewals. The MA Certified also assists in the coordination of clerical information to provide patient care and assists with patient follow up.   In Community Care Management, the MA also assists in following up with health management/care plans with both patients and providers. The MA works closely with medical providers, primary care teams and other agencies to improve communication, services, patient care and outcomes. This position's work location is on site only.

Under general supervision , the Imaging Technologist Aide is responsible for assisting in all aspects of patient care to include but not limited to preparing patients for their exams, and assisting in performance of imaging procedures at the direction of the imaging technologist. This position is responsible to transport patients who may include infants, children, adolescents, adults and or elderly adults, to and from various areas throughout the facility in a timely manner. In addition, this position will assist with documentation in the healthcare record, conducting patient research, supply management and general assistance to support the imaging team. As a member of the team, this position will also perform a variety of clerical duties, while providing assistance to patients, technologists and radiologists. This position demonstrates excellent communication skills and effectively works with a multidisciplinary staff, patients, and their caregivers.

Under general supervision , the Imaging Technologist Aide is responsible for assisting in all aspects of patient care to include but not limited to preparing patients for their exams, and assisting in performance of imaging procedures at the direction of the imaging technologist. This position is responsible to transport patients who may include infants, children, adolescents, adults and or elderly adults, to and from various areas throughout the facility in a timely manner. In addition, this position will assist with documentation in the healthcare record, conducting patient research, supply management and general assistance to support the imaging team. As a member of the team, this position will also perform a variety of clerical duties, while providing assistance to patients, technologists and radiologists. This position demonstrates excellent communication skills and effectively works with a multidisciplinary staff, patients, and their caregivers.

Ensuring the achievement of Northern Arizona Healthcare’s mission, the Registered Nurse is accountable for the coordination of care for patients and their families including direct care, patient and family education and discharge planning. When providing care, Registered Nurses follow the process of assessing, nursing diagnosing, outcome identification, planning, implementing and evaluation as the basis for the delivery of care. The Registered Nurse provides leadership for ancillary personnel by being a team leader, serving as a preceptor, and being an active member of the healthcare team.The nurse practices within the ANA Scope of Practice, the ANA Code of Ethics for Nurses and the standards of his/ or her specialty.

The Medical Scribe, working within a clinical practice, will assist physicians with their nonclinical duties. S/he will extemporaneously transcribe the patient’s medical record for the physician, assist the physician in retrieving old medical records, lab results, and radiology results. The Medical Scribe assists the provider with other clerical operations that would support his/her function and efficiency in non-clinical patient care.

Under general supervision, performs waived, moderate and high complexity analyses as specified under CMS Standards and Certification: Laboratory Requirements (42 CFR 493)